Urban Air Trampoline and Adventure Park

For $50+ to just get in the door with 2 young children (for only 2 hours)...I wasn't very impressed. Pros: I liked that they had a good amount of seating but not close to be able to keep an eye on kiddos. Cons: Price: I did think that the price was steep for what it was. $25+ an hour for children to play...most people don't make that per hour at work before taxes. Staff: The gal that checked us in seems to have not wanted to be here today (everyone else seemed to be friendly). Games: The air hockey table was missing a piece to play. Some of their games were broken or out of order. WiFi: You don't get service in the building and their WiFi wasn't working. Seating: There unfortunately was only 2 benches up on the platforms to be able to sit and watch the children. Small children section: The smaller kids section has really bad lighting and there is several broken foam pieces/padding. In some areas you can see they just duck taped it. They had a slide blocked off with an accordion style gate which I personally deem dangerous due to a child's hand or fingers could be pinched and that it's being used in the small kiddos section. Bathrooms: In the woman's bathroom there was a stall out Cleanliness: Main areas are clean but it doesn't look like a deep clean is often ever done. It's easy to spot the leftover food spots on furniture or games. Under the edges of the structures debris lined the floor. There was used gum just sitting on a machine and wrappers on the floor and around the games. If you looked up while sitting on one of their games you could see gum, wrappers and other debris caught in the net where the sky rider attraction starts. There was a thick layer of dust on and under some of the structures. Some would say that they may not have had a chance to clean yet..well I came when they opened, which should have been when their facility is the cleanest. If you're going to charge top dollar, then you should be able to provide the service that matches that.

My kids spent hours here, because there are so many areas to play and things to do. If your kid is tall enough I recommend the highest level pass, because the zip line, climbing walls and bumper cars are so fun. In addition to the trampolines, Ninja course with a ball pit, and dodgeball courts. The employees are all friendly and helpful

The concept of it is great. Unfortunately the cleanliness of the place is awful, which I know is to be expected with children. I can tell it gets the bare minimum at wipe downs, hardly any sweeping done, and the trash cans are filled to the brim. But I also understand they are busy, and probably short staffed. I don’t imagine the pay is great for what the employees deal with on a day to day basis. All of those things considered, it still is a nice place to bring kids to blow off energy. I will say the girl running the register at the cafe was great, quick and efficient and friendly. I think they would benefit greatly from an extremely deep clean closure and having more staff on hand, (but that requires better pay and benefits.) The staff I did encounter were helpful, friendly and efficient.

Great facility, but staff were disengaged and inattentive. Not unfriendly (in fact, some were kind), but they were hard to find (had to wait 5 mins several times to get into something), and were just going through the motions. It was not busy when we visited. They're responsible for child safety, so really should be better. If staff were welcoming, engaged, attentive and hospitable, this would be an amazing venue.

I never ever leave reviews but the lady at the front desk was so rude I had to say something. My wife asked a general question and she was already annoyed. We had a big group, I was being as calm and nonchalant as possible but she clearly does not want to be here. It’s a place for kids, if you can’t handle being busy or it being loud you should find another job. You could tell she was overwhelmed by how many people were coming in the building. Whoever you are face piercing lady, hope your day gets better. Only reason it’s two stars instead of 1 is because the kids still have a good time

Took my two kids here and it was awesome! Had a lot of fun, the facility was very clean, and the staff was super nice and friendly. Two staff members named Seth and Juvonte were especially professional and helpful. They made our experience memorable and helped us understand all the available games to play, and helped my kids have an amazing time. Because of these two staff members I will be coming back. Thank you Seth and Juvonte for making our day great!!!